Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 616-263-9800 or make an appointment online!
Know Your Rights
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Reviews and comments from our satisfied customers
These guys rock! Only place I trust with my stuff!! They always take great of me.
Car & Truck Care, near Cedar SpringsNot only do they do an amazing job, the people who work there are honest, trustworthy, caring individuals! I will be a Gorilla Tech customer for life! Thanks for everything!
I can't say enough good things about Gorillatechs on Northland south of Cedar Springs. After feeling extremely beat up for years having my Audi serviced, and probably putting someone else's kids through college, I discovered Gorillatechs. Troy is great. Auto repair doesn't need to be a hassle or a headache. They've done regular and not so regular service now on our Audi, Jeep and Grand Caravan. Highly recommended.
Honest, dependable, and quick service!
Rockford, MIAnother amazing experience at Gorilla Tech. Thank you for all the amazing care of my car. So blessed to have this honest, dependable quick service! My engine light, airbag light and power charging was all on the brink and it was fixed, quickly and for such a deal! Thank you!
Friendly service. Great prices and quality work!
Troy was so helpful with my situation. I walked in frustrated because a different place told me I needed a lot of work on my jeep. So honest, and I felt so at ease! Thanks to Gorillatechs! You guys Rock!!!